We'll Buy It Back Guarantee
If it's within 30 days of your purchase, and you're not happy with what you bought, We'll Buy It Back* - it's as simple as that. No explanations, excuses, or reasons required. Of course, we're always interested to know how we can improve our customer experience, so we'll surely ask you what went wrong. If there's anything we can do to correct the situation please let us know.
Here's how it works:
- fill out this form to let us know you want to return your purchase
- we'll issue you a Return Authorization Number
- we'll provide you with an address to ship your purchase back to us
- you ship the product back to us at your cost
- when we receive it, we'll credit you back the product cost
We're proud to have an "A" rating by the Better Business Bureau. Please check out our record here if you have any doubts about how well we keep our word.
*NSF Certified UV Systems are not eligible for this guarantee
