Need a hand?
We're Here To Help!
For Water Softener Recommendations:
Please visit our online Softener Selector for the fastest way to figure out what you need.
For Everything Else:
email: click here
Since the onset of Covid we've been much busier than usual and can usually respond to emails faster than phone calls. Our phone number is 1-866-966-9951.
Customer Support Hours
Our standard hours are Monday to Friday 9am to 5pm Eastern Time.
Holiday Schedule
We like to celebrate the holidays just like everyone else. We’re a Canadian corporation and as such, we're closed on these days:
New Year’s Day
Family Day (3rd Monday Feb)
Good Friday (Friday before Easter)
Easter Monday (Monday after Easter)
Victoria Day (Monday preceding May 25th)
Canada Day (July 1st)
Civic Holiday (1st Monday Aug)
Labour Day (1st Monday Sep)
Thanksgiving Day (2nd Monday Oct)
Christmas Day
Boxing Day (Day after Christmas)
Want To Mail Us Something?
Gonna be honest here - it’s not the best way to get something important in our hands, but if you want to send it anyway here you go:
Aquatell Inc
999 Collip Circle Box 33
London Ontario
N6G 0J3