BE A WATER HERO

"Incredible service. Online purchase, but the impression of dealing with a local store. Order shipped on Thursday and delivered on Saturday, even in non-urban areas. Thank you so much Reid, I believe you define what the online shopping experience should be!"

"Fantastic company, so great to deal with. We ordered our softener and UV filtration system from them 5 years ago and had SO much support while getting everything set up. We have ordered replacement filters many times over the years and the customer service is just fantastic. Would highly recommend as an alternative to some of the big name brands out there!"

"Aquatell staff are very knowledgeable and know the water softener business well. They are available to customers and very willing to help out and answer questions. Really appreciate them. Great business if you are looking for water softener support or products. Highly recommend!"

"Doing business with Aquatell has been nothing but rewarding for us. They have great knowledge of the products they sell and are able to make sure that we always purchase the correct one for the problem we are trying to solve. When we have an issue they are always there to answer the phone when we call."

"Had a great experience with Aquatell for purchase of ProSoft 2 Water Softener. Their online information booklet and softener configurator helped a lot to decide which softener is good for my household. They are prompt in addressing any queries or concerns via phone call or email. Very good customer support. I am glad I decided on Aquatell for this purchase."

"Can't say enough positive things about this company. Product is great. Prices are very good and delivery is prompt. But, most of all the customer service is amazing. They are very helpful and personable (which is unheard of these days). Thanks again and will continue to do business with this family owned business."

"Purchased a water softener from Aquatell 7 years ago and the support at time of install was great. Last week I had a minor issue with a fitting that failed (inside brine tank) on the brine valve float control injector line. Reid was able to troubleshoot my issue and was able to provide a replacement fitting as well. Very impressed with the product and service!"

"Exceptional customer service and warranty support! I purchased my water softener from Aquatell nearly 5 years ago. When the Fleck 5810 SXT Control Valve failed, I initially tried replacing the broken piston. Afterwards, it still wasn't operating properly. To my surprise, Aquatell went above and beyond by offering to replace the entire control valve under warranty. They promptly sent a complete new unit, and now my water softener is back in action, hopefully for many more years to come. Their quick email responses and outstanding customer service truly set them apart. Highly recommended for anyone in need of water treatment solutions!"

"I bought a replacement UV lamp from Aquatell a couple times because they had the best price. When one of them was defective, their customer service was very helpful in diagnosing the problem and getting a free replacement for me. The best part was that the interaction was entirely over email so I didn't have to call anyone or wait on hold!"

"We urgently required parts for our cottage water system and couldn't find anyone to deliver the in under 5 days. I finally found Aquatell and they were immediately helpful and we had our parts delivered the next day. Reid was very responsive. I appreciated their commitment to excellent customer service!"

"I purchased a 1.5 cu.ft. Prosoft System from Aquatell in 2018. Recently, we had work done that we lost the programming. I had also lost the instructions, having not transferred them to a new computer. I reached out to Reid at Aquatell with the order number (saved in e-mail) and he was able to provide me with the correct instructions the same day. The customer support from Aquatell continues long after the purchase."

"We had a great experience with Aquatell. Reid was able to answer my questions by email quickly. Really like the installation videos that I received when I ordered my water softener. Well explain and really easy to follow. Highly recommend getting the Falcon flex connectors that Aquatell is selling; it makes the installation a breeze. Buying it through Aquatell and installing it myself made me save about $1k. I would highly recommend getting your softener through them."