Refund policy

Most items purchased from Aquatell can be returned for a refund if required, however, there are some items that are not returnable. This includes, but is not limited to replacement UV Ballasts, Power Supplies, and Sensors. Returns are not permitted for UV lamps where the box has been opened. Our standard re-stocking fee is 25% but in some cases, we are able to reduce this to a lesser amount. Please contact us to inquire about this or sign in to your Aquatell account and request a return. 

Return Conditions

• Item(s) must be unused and in sellable condition (ie. in working order, no broken parts, no missing pieces, etc.).
• Items(s) must be returned in their original packaging.
• Item(s) must have been purchased within the past 30 days.
• For returns based on an Aquatell error, no restocking fee will be applied.
• For standard returns, a 25% restocking fee will be applied (75% of the value of the order will be refunded).
• Shipping costs are non-refundable unless it was an Aquatell error that resulted in the need for the return.
• For product returns that bring the original order total below the free shipping threshold, the amount returned to the customer will equal the value of the returning products minus our standard shipping fee, minus the restocking fee.
• Product return shipping costs are the responsibility of the customer unless it was Aquatell that caused the error.